Blog : Why You Need To Improve The Usability Of Our Online Store

We talk about usability on the web when we refer to the ease that said person has to navigate a page, thanks above all to a very important aspect: clarity. Therefore, improving usability, as well as accessibility, will always be something that we must have in our sights.

If there is one thing that users tend to hate, it is a fact of having to fill in the sometimes cumbersome Records, which in many cases, make the potential buyer end up backing down, and choose to put on their shoes and go to the store that you have on the corner of your street. Therefore, it is a priority that these Registers be as simple as possible, asking only for the correct and necessary number of data to be able to make the sale.

On the other hand, another important detail to take into account would be to offer the client different forms of payment by credit card, Paypal, cash on delivery, etc. Remember that many people are still suspicious of making purchases through an online store; therefore, give them alternatives that make them feel more secure than other.

And beware of surprises, do not leave to the end the fact of clarifying the possible charges at the total price of the item, that is, that if there is a surcharge, for example, due to the type of payment chosen, let them know as soon as possible and do not at the end of all the purchase procedures.

Very important, as we already mentioned, is the clarity of the entire web page, as well as the fact of highlighting key buttons with letters and colors that attract attention, using the Breadcrumbs or traces of crumbs so that the client continuously knows what place of it is found, keep in view the always essential search engine, as well as the data of the person in charge of the online store for the case in which it is necessary to contact him. Also, in sight and very close at hand should always be the Shopping Cart, do not allow the potential buyer to waste time and despair going around looking for it since this could end up making him give up his purchase.

And finally, we cannot forget that we must convey seriousness and security. This is not an easy task, but you could start by taking care of even the smallest detail of the online store to give a good appearance, leaving well visible.

As we mentioned, some information such as a phone number or email address electronic to which they can go in case of doubts, or offer support in which the customer is notified at all times in what state their order is in conclusion, all those details that make the buyer feel calm and sure of the operation to be performed.