Blog : Ways To Facilitate Communication In Your Business

Continuing with our analysis of intranets and extranets ( read the previous article ), it is convenient to review the main benefits that can be given to this type of technology. In this sense, it should be noted that the basic objective of both systems will be to facilitate communication in our online virtual store.

Material to share: The information that can be included in an intranet or extranet system is very broad, so we will classify it according to its subject: Human resources: It includes all those documents related to the hiring, firing, orientation, training, benefits or records of the employees of our online virtual store, among many other aspects. Sales and Marketing: Refers to information about our products and services, marketing initiatives, advertising programs, and press releases, among other areas related to sales techniques.

Product and service development: Refers to documents related to the research, planning, and status of the projects we carry out work schedules and programs, or discussion forums in which our partners and employees can share information. Customer Service: Includes reports, problems, or customer service events, as well as information on the prices of our goods and the policies on the returns and exchanges of certain products or services.

Management: Refers to everything related to the projects we carry out to improve the productivity of our employees, from offers of improvements and promotions to the launch of training courses. Information technology: Consists of the implementation of internal technical assistance through online documentation and email, as well as the creation of lists in which the software whose download will be allowed among workers will be specified. General: This section includes the creation of directories by means of which any employee can contact their colleagues, as well as the publication of the organization charts related to each of the departments that are part of our online virtual store.

Advantages of these systems: To maximize the effectiveness of an intranet, we can suggest our employees to use this domain to share their work with the rest of their colleagues.

Likewise, we can build an extranet in which our employees and partners can consult matters as varied as their payroll or contracts, thus reducing the time and costs of managing our business.

In short, the good use of these systems will bring us many economic benefits, and it will be an essential tool for our employees and, ultimately, it will allow our business, despite its limitations, to sell online more easily.